DesignOps World

Service design

Custellence

Collaborative customer journey maps with lanes for actions, channels, and metrics.

About this tool

Custellence is a structured journey-mapping canvas with swimlanes for steps, channels, and metrics. Service designers use it when Miro feels too freeform for a reusable map.

Compare visual polish with UXPressia and governance with TheyDo before standardising.

Details

AttributeValue
CategoryService design
Work typesPage flows, Digital whiteboard
Used byService Designer, UX Designer, Business Analyst
Websitewww.custellence.com
PricingFrom about $18/editor/mo
Added2026-08-15
Last updated2026-08-15
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