About this tool
Smaply is a dedicated service-design workspace: journeys, personas, and stakeholder maps that stay living documents rather than workshop photos. CX and service designers use it when journeys must drive decisions over time.
It is not a UI wireframer. Pair it with Figma for screens and Miro for the kickoff workshop.
Details
| Attribute | Value |
|---|---|
| Category | Service design |
| Work types | Page flows, Digital whiteboard |
| Used by | Service Designer, UX Designer, Business Analyst, Content Designer |
| Website | www.smaply.com |
| Pricing | Team plans; contact for org pricing |
| Added | 2026-08-15 |
| Last updated | 2026-08-15 |
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